Microsoft Teams is about to make it easier to make, receive, and hold your calls.

Microsoft Teams is about to receive a major update to its audio and calling features, moving everything into a single interface to increase accessibility.


microsoft teams calling update feature

There are also improvements being made to meetings and chat features in this major update to Microsoft’s collaboration platform.

What’s in the Microsoft Teams Update?

The headline feature for this update focuses on the enhancements to Microsoft Teams Calling, the integrated voice calls option. Microsoft is upgrading several areas of the calling experience, including:

  • Save your call recordings straight to OneDrive and SharePoint, setting either as the default save location.
  • Transfer calls between your mobile and desktop using the Microsoft Teams app.
  • Merge multiple one-to-one calls into a single conversation, unifying your conversation.
  • New spam identification and blocking options.
  • New support for CarPlay, allowing you to use your vehicle’s integrated controls with Microsoft Teams, including using Siri to make and receive calls.

The Teams Calling update will bring the dial pad, your call history, your voicemail, and call settings into a single tab in Microsoft Teams.

microsoft teams calls update dial pad

Microsoft recognizing that 2020 has seen more of us spending time at home and making calls from our desks is no bad thing. With potentially more working from home set for 2021 and onwards, better tools will make life easier.

Related: How to Use Microsoft Teams: Your Questions Answered

Better Support For Voice Channels

The update also includes new features for certain types of businesses too.

For example, you can now switch on specific voice-enabled channels while restricting voice access in others. As per the Microsoft example, you could create a dedicated IT support channel in Microsoft Teams, allowing quicker voice support.

Related: The Microsoft Teams Keyboard Shortcuts Cheat Sheet

There’s also a new call queue feature, plus enterprise calling and holding solutions. You can check out the full list of new Microsoft Teams Calling features in this post on the Microsoft 365 Blog.


Microsoft Teams on mobile and PC

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